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全套外貿信函寫作樣本（二）
拒絕提早裝運
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May requesting earlier delivery of
goods under your purchase contract no. 954.
We have contacted the shipping company and regret to tell you that
we are unable to comply with your request. We have been informed
that there is no available space on ships sailing from here to your
port before 5 April.
We are very sorry that we are unable to advance shipment. We will,
however, do everything possible to ensure that the goods are shipped
within the contracted time.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
五月二十日要求提早裝運第954號合約的來信收到。
本公司聯絡船運公司，得知四月五日前開往貴公司港口的船隻已沒有剩餘貨位，因而未能達成有關要求 ，深感抱歉。
然而，本公司可確保該貨將於合約指定的時間送抵。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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要求提早裝運
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
We refer to our purchase contract no. 954.
Under the terms of the contract, delivery is scheduled for May 2000.
We would now like to bring delivery forward to March/April 2000.
We realize that the change of delivery date will probably
inconvenience you and we offer our sincere apologies. We know that
you will understand that we would not ask for earlier delivery if we
did not have compelling reasons for doing so.
In view of our longstanding, cordial commercial relationship, we
would be very grateful if you would make a special effort to comply
with our request.
We look forward your early reply.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
有關第954號採購合約，條款列明交貨日期為二零零零年五月。現欲提前於二零零零年三至四月交貨。
本公司對於提早裝運該貨所引致的不便，極感歉意。然而，實因有急切需要，才作此要求，還望貴公司能加以諒察。
本著貴我雙方長期良好的商業聯繫，相信貴公司定會盡力幫忙。
如蒙幫助，將不勝感激；並請早日賜複。
採購部主任
托尼.斯密思謹上
2000年5月20日
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裝運通知
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May enquiring about the shipment of
your order under contract 4632.
Please accept my apology for the delay which has been caused by the
unavailability of shipping space from Bombay to London.
The matter was, however, in hand and your consignment was shipped
yesterday on board SS Pandit which is sailing directly to London.
I enclose one set of shipping documents comprising:
1.One non-negotiable copy of the bill of lading
2.Commercial invoice in duplicate.
3.One copy of the certificate of guarantee.
4.One copy of the certificate of quantity.
5.One copy of the insurance policy.
I am glad that we have been able to execute your order as
contracted. I trust the goods will reach you in time for the winter
selling season and prove to be entirely satisfactory. I will
personally ensure that you receive our prompt and careful attention
at all times.
Yours faithfully,
Tony Smith
Chief Seller
Enc.
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——先生:
五月二十日詢問有關訂貨合約第4632號裝運情況的來信收悉。
因為未能取得從孟買到倫敦的貨位而造成延誤，本人深感歉意。
但是，該貨已於昨日裝運上潘迪特號輪船，直接駛往倫敦。
隨函敬附下列裝運文件：
一、不可轉讓的提貨單副本一份；
二、商業發票一式兩份；
三、保證書副本一份；
四、數量證明書副本一份；
五、保險單副本一份。
本人能夠按照合約訂明的要求為貴公司效勞，深感殊榮，深信此貨將及時運抵貴公司，符合訂明的品質要求。
如有任何需要，本人樂意效勞。
採購部主任
托尼.斯密思謹上
2000年5月20日
附件：裝運文件
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催促裝運安排
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
We refer to the contract no. 4632 covering 500 dozen track suits.
We wish to remind you that we have had no news from you about
shipment of the goods.
As we mentioned in our last letter, we are in urgent need of the
goods and we may be compelled to seek an alternative source of
supply.
Under the circumstances, it is not possible for us to extend further
our letter of credit no. 1492, which expires on 21 August. Please
understand how serious and urgent it is for us to resolve this
matter.
We look forward to receiving your shipping advice, by fax, within
the next seven days.
Yours faithfully,
Tony Smith
Chief Buyer
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——先生:
有關第4632號合同訂購500打運動服事宜，至今尚未收到貴公司運貨通知。
上次已去信貴公司，表示急需此批貨物。如貴公司未能供應此貨，本公司或需尋求其他貨源。
因此，在八月二十一日到期的第1492號信用證無法再作延期。還望貴公司體察，儘快解決此迫切而嚴重的問題。
煩請於七天內傳真貴公司的裝運通知。
採購部主任
托尼.斯密思謹上
2000年5月20日
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包裝要求
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
On May 20, we received your consignment of 40 cardboard cartons of
steel screws.
We regret to inform you that 10 cartons were delivered damaged and
the contents had spilled, leading to some losses.
We accept that the damage was not your fault but feel that we must
modify our packing requirements to avoid future losses.
We require that future packing be in wooden boxes of 20 kilos net,
each wooden box containing 40 cardboard packs of 500 grams net.
Please let us know whether these specifications can be met by you
and whether they will lead to an increase in your prices.
We look for forward to your early confirmation.
Yours faithfully,
Tony Smith
Chief Buyer
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——先生:
五月二十日收到貴公司40個紙板箱鋼鏍釘。
然而，當中10個紙箱於運送途中破爛，令貨物散落，造成損失。
本公司諒解到此非貴公司之過失，但希望能修改包裝的方法，以避免同類事件發生。
日後的包裝木箱淨重20公斤，可裝每個淨重500克的紙板箱40個。
煩請確認上述方法，並賜知新方法會否引致價格上漲。
盼望早日賜複。
採購部主任
托尼.斯密思謹上
2000年5月20日
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嘜頭要求
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
We enclose the countersigned copy of contact No.250 of 3 April 2000
for 360 bales of printed cottons.
The letter of credit is on its way to you.
Please mark the bales with our initials, with the destination and
contract number as follows:
KT
LONDON
250
This will apply to all shipments unless otherwise instructed.
Please advise us by fax as soon as shipment is effected.
Yours faithfully,
Tony Smith
Chief Buyer
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——先生:
現附上四月三日訂購360包印花棉的第250號合約連署副本。有關信用證也已寄出。
煩請在所有貨品包上標明本公司的英文名稱簡寫、運送目的地及合同號碼如下：
KT
倫敦
250
除非另行通知，此標記適用於所有裝運的貨物。
裝貨完成後，敬請知會本公司。
採購部主任
托尼.斯密思謹上
2000年5月20日
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要求提供詳細索賠資料
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May with a claim for breakages.
Your claim is for GB￡200 on the shipment delivered on 18 May to your
order no.2423.
The goods were in perfect order and properly packed in cardboard
boxes. They were then placed in a sealed container at our factory.
It is difficult to imagine how any breakages could occur.
Fortunately, the goods were fully insured under our standard policy
with Lloyds of London, but in order to make a claim we shall need
much more information.
Please make a complete inventory of the broken items and send it to
us. We shall then contact our insurer. Their agent will probably
call on you to check the consignment.
I apologize for the inconvenience caused.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
多謝五月二十日來函賜知有關損毀索賠的事宜。
貴公司要求就五月十八日第2423號定單的損毀貨物賠償200英鎊。
該貨物完好無損，經恰當程式裝入紙板箱裏，其後放在本公司廠房的密封貨櫃內。上述過程不應引致任何損毀。
幸好該貨物已按慣常的運作程式在倫敦萊特保險公司購買足額保險，可以獲得賠償。
煩請準備清單，詳列所有損毀專案，以供保險公司查閱。其代表亦將與貴公司聯絡，檢查該批貨物。
再次道歉。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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錯運貨物的回復
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May regarding your order no.645.
We are sorry to learn that there was a mix-up in your order. We are
now sending the consignment to you by airfreight. It should be with
you within a week.
The necessary documentation will be sent under separate cover.
Please hold the goods which were wrongly shipped for collection.
We offer our sincere apologies for the delay. Should you have any
further problems, please do not hesitate to contact us immediately.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
五月二十日有關第645號定單的來信收到。
得知錯運貨物，本公司感到抱歉。正確的貨物已安排空運，應于一周內運抵。有關文件將加函寄上。
煩請暫存錯運給貴方的貨物。
如有任何疑問，歡迎與本公司聯絡。對於是次錯失，謹再次表示歉意。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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接受更換損壞貨品
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter regarding your order no.343, delivered
last week.
We are sorry to hear of the breakages which occurred in transit. We
pack our shipments with great care but there are occasions when the
merchandise is mishandled along the way.
I have your inventory of the broken items. We shall make up a
consignment of replacements which should reach you shortly.
Please hold the broken items for possible insurance inspection. I
have lodged a claim with our insurer for the loss.
Our apologies for the inconvenience.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
有關上周發運的第343號定單的來信收悉。
對於貨物在運送途中破損的事宜，本公司感到遺憾。本公司一向特別小心包裝貨物，然而不當的運輸方法亦會引致損壞。
本公司將按照貴公司開列的破損貨物清單更換新貨，不日將運抵貴處。
已就有關損失向保險公司索償，煩請保留破損貨物供保險公司檢查。
不便之處，敬希見諒。
銷售部主任
托尼.斯密思謹上
2000年5月20日
--------------------------------------------------------------------------------
拒絕更換損壞貨品
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May.
We agree with you that our shoes should last longer than one month.
If they do not, we like to know the reason why.
We have carefully examined the pair you returned to us. Our
production manager reports that the shoes have been thoroughly
soaked and then dried by heat. Even the best quality shoes will not
withstand this treatment.
For this reason, we regret that we cannot agree to your request for
a replacement pair.
Yours faithfully,
Tony Smith
Chief Seller
--------------------------------------------------------------------------------
——先生:
五月二十日來信收悉。
貴公司認為本公司出產的鞋子理應非常耐穿，不應只穿著一個月便損壞；本公司亦贊同此意見。
經仔細檢查貴公司退回的鞋子後，本公司生產經理認為該鞋曾被徹底浸濕，其後再經烘乾。這樣的處理方法就是質料最好的鞋子，耐用程度也會減低。
基於上述原因，本公司非常抱歉未能接受更換要求。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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拒絕退貨要求
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May regarding your order no.354 for
8 carpets manufactured to your client's design and specifications.
We appreciate your problem. At the same time, we are sure that you
can understand the difficulties we had in satisfying your client's
complex specifications.
Since the consignment is a special design, made to order for your
client, we are unable to return it to our in inventory.
Consequently, we cannot honour your request.
Perhaps your client can find another use for these specially
designed carpets.
Thank you for giving us this opportunity to explain the situation.
Yours faithfully,
Tony Smith
Chief Seller
--------------------------------------------------------------------------------
——先生:
多謝五月二十日來信，提及第354號定單按照貴客戶指定設計和規格製作的八條地毯。
本公司誠意為貴公司效勞；同時亦希望貴公司諒解在切合貴客戶複雜要求時所遇到的困難。
由於該定單是專門訂造的，所以恕難接受退貨。
貴客戶或能就該批貨物作另外的安排。
上述事宜，還望諒察。
銷售部主任
托尼.斯密思謹上
2000年5月20日
--------------------------------------------------------------------------------
拒絕索償要求
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 15 May referring to the consignment of
cotton goods sent to you per SS Ocean Emperor. We regret to note
your complaint.
We have investigated the matter thoroughly. As far as we can
ascertain, the goods were in first class condition when they left
here. The bill of lading is evidence for this.
It is obvious that the damage you complain of must have taken place
during transit. It follows, therefore, that we cannot be held
responsible for the damage.
We therefore advise you to make a claim on the shipping company,
Emperor Line, who should be held responsible.
We are grateful that you have brought the matter to our attention.
If you wish, we would be happy to take issue with the shipping
company on your behalf.
We look forward to resolving this matter as soon as possible.
Yours faithfully,
Tony Smith
Chief Seller
--------------------------------------------------------------------------------
——先生:
貴公司於五月十五日來信投訴經由海洋皇帝號裝運的棉花出現問題，本公司非常遺憾。
經撤查，證實該批貨物離埠時完好無缺，提貨單可作證明。
相信損壞是發生於運送途中，因此本公司不能答應貴公司索償。賠償責任應由有關的船公司承擔。
本公司感激貴公司知會本公司上述事宜，亦樂意代向船公司商討賠償問題。
盼望能儘早解決有關問題。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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接受重量不足索賠要求
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May in which you lodge a claim for
short delivery of 9000 kg of white cement.
We wish to express our deep regret at this incident. We have checked
with our warehouse and discovered that part of your consignment was
not packed in 5-ply paper bags as specified in the contract. This
was due to the negligence of our warehouse staff.
We are most concerned to maintain our long-standing trading
relationship. We therefore enclose a cheque for GB￡230 in full and
final settlement of your claim.
We trust that this unfortunate error will not adversely affect our
future relations.
Yours faithfully,
Tony Smith
Chief Seller
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——先生:
五月二十日就缺少9000公斤白水泥提出索賠的來函收悉。
對是次事件，本公司感到非常遺憾。經與貨倉負責人商討後，發現錯失是由於員工疏忽，未有按定單要求以五層紙袋包裝該批貨物而引致。
謹隨函敬附230鎊支票壹張，賠償貴公司損失。
本公司希望是次事件不會影響貴我雙方日後的合作。
銷售部主任
托尼.斯密思謹上
2000年5月20日
--------------------------------------------------------------------------------
就重量不足索賠
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
We refer to sales contract no.564 covering the purchase of 200
metric tons of white cement.
We telexed you on 17 May informing you that the consignment arrived
on 20 April.
On inspection, we found that 180 bags had burst and that the
contents, estimated at 9000 kg, had been irretrievably lost.
We proceeded to have a survey report made. The report has now
confirmed our initial findings.
The report indicates that the loss was due to the use of substandard
bags for which you, the suppliers, are responsible.
On the strength of the survey report, we hereby register our claim
against you as follows:
Short delivered quantity GB￡180
Survey charges GB￡50
Total claimed GB￡230
We enclose survey report no.TS6478 and look forward to early
settlement of the claim.
Yours faithfully,
Tony Smith
Chief Buyer
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——先生:
第546號銷售合約的200公噸白水泥，已於四月二十日運抵本公司，並已於五月十七日傳真告知有關事宜。
檢查貨物時，發現有180袋破損，估計損失9000公斤白水泥。其後安排進行檢驗，有關報告與估計的損失相符。該報告指出是次損失是由於包裝袋不合標準引致，故應由貴公司負責該等損失。
現按照報告結果向貴公司索償：
損失白水泥 180英鎊
檢驗費 50英鎊
--------------------------------
合計 230英鎊
隨函附上第TS6478號檢驗報告，煩請早日解決賠償事宜。
採購部主任
托尼.斯密思謹上
2000年5月20日
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回復投訴
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May referring to your order no.252.
We are glad to hear that the consignment was delivered promptly.
We regret, however, that case no.46 did not contain the goods you
ordered. We have investigated the matter and find that we did make a
mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at
once. The relevant documents will be mailed to you as soon as they
are ready.
Please keep case no.46 and its contents until called for by our
agents who have been informed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Seller
--------------------------------------------------------------------------------
——先生:
多謝五月二十日有關第252號定單的來信。得悉貨物及時運抵，感到高興。
有關第46號箱錯運貨物一事，在此向貴公司致歉。經調查，發現裝運時誤將貨物同放，所以有此錯失。
該缺貨已安排即時發運，有關文件準備好後會立即寄出。
錯運的貨物煩請代存，本公司已知會代理商，不日將與貴公司聯絡。
因此失誤而引致任何不便，本公司深感歉意。
銷售部主任
托尼.斯密思謹上
2000年5月20日
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投訴錯運貨物
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 17 September referring to your order
no.252. We are glad to hear that the consignment was delivered
promptly.
We regret, however, that case no.46 did not contain the goods you
ordered. We have investigated the matter and find that we did make a
mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at
once. The relevant documents will be mailed to you as soon as they
are ready.
Please keep case no.46 and its contents until called for by our
agents who have been informed of the situation.
We apologize for the inconvenience caused by our error.
Yours faithfully,
Tony Smith
Chief Buyer
--------------------------------------------------------------------------------
——先生:
多謝五月二十日有關第252號定單的來信。得悉貨物及時運抵，感到高興。
有關第46號箱錯運貨物一事，在此向貴公司致歉。經調查，發現裝運時誤將貨物同放，所以有此錯失。
該缺貨已安排即時發運，有關文件準備好後會立即寄出。
錯運的貨物煩請代存，本公司已知會代理商，不日將與貴公司聯絡。
因此失誤而引致任何不便，本公司深感歉意。
採購部主任
托尼.斯密思謹上
2000年5月20日
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貨不對版索賠
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Our order No.250 of 6 May for upholstery materials has now been
delivered.
We have examined the shipment carefully and, to our great
disappointment, find that they are not of the quality we ordered.
The materials do not match the samples you sent us. The quality of
some of them is so poor that we feel that a mistake has been made in
making up the order.
The goods do not match the requirements of our company. We have,
therefore, no choice but to ask you to take the materials back and
replace them with materials of the quality we ordered.
We are very keen to resolve this matter amicably. If you can replace
the materials, we are prepared to allow the agreed delivery time to
run from the date you confirm that you can supply the correct
materials.
We look forward to your early reply.
Yours faithfully,
Tony Smith
Chief Buyer
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——先生:
五月六日訂購的第250號傢俱裝飾定單現已運抵本公司。
經查驗後發現貨物質素與商訂的不相符合，本公司極感失望。
該批貨色與樣本質素相差甚遠，部分品質極之差劣，令人懷疑訂購過程可能出現錯誤。
由於貨色與本公司要求不符，因此要求退貨，並換回定單要求之貨色。
本公司誠意希望能友好地解決該問題。如貴公司接受上述安排，本公司準備待貴公司確定能供應合格貨物起計算交貨日期。
敬希早日回覆。
採購部主任
托尼.斯密思謹上
2000年5月20日
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慶賀分店開業
20 May 2000
Kee Co., Ltd
34 Regent Street
London, UK
Dear Mr. White:
Please accept our warmest congratulations on the establishment of
your Guangzhou office. We at Deek Co., Ltd. wish you every success
in this increased involvement in our complex.
Should there be any way in which we can be of assistance, please do
not hesitate to contact me personally.
Yours faithfully,
Tony Smith
President
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親愛的懷特先生:
貴公司的廣州分店開業，謹致賀意。我們帝科公司預祝貴公司在複雜的國內市場上，能有非凡的成就。
敝公司如能有所幫助，請儘管直接與我們聯絡。
董事長
托尼.斯密思敬上
2000年5月20日
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祝賀晉升
20 May 2000
Kee Co., Ltd
34 Regent Street
London, UK
Dear Mr. White:
I have just read in this morning's Times that you have been made
Sales Director Kee Co., Ltd.
Congratulation on your promotion. Knowing you as I do, this will not
be the last promotion you get. I look forward to the day when you
are in the top job.
My very best good wishes.
Yours faithfully,
Tony Smith
Chief Buyer
Dee Co., Ltd.
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親愛的懷特先生:
今早閱讀泰晤士報，得知您榮升Kee股份有限公司銷售部經理。
以您的幹勁和才學，相信指日可更上一層樓。
謹致以衷心的祝賀。
托尼.斯密思敬上
2000年5月20日
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協商合作後致謝函
20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Mr. White:
I appreciate your kindness in sparing your valuable time for me
during my recent visit to London.
It was indeed a rewarding and enjoyable meeting. I hope our
cooperation in developing countries, particularly Puerto Rico, will
bring about the desired results.
Taking this opportunity, I would again like to thank you for what
you have done for our organization and hope that you will continue
to favor us with your generous support.
I look forward to seeing you again soon.
Yours faithfully,
Tony Smith
Chief Buyer
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