|
|
|
電話英語
打電話/接電話實用英語大全
打電話 接電話
1．Hello，is this 4474716？
喂，是4474716號嗎？
2．I'd like to speak to Mr．Wang．
我想和王先生講話。
3．I'm sorry．Mr．Wang is out right now．
對不起，王先生現在不在。
4．May I know when he'll be back？
您能告訴我他什麼時候回來嗎？
5．This is his wife speaking．
我是他的妻子。
6．Can I take a message for him？
要我轉告嗎？
7．May I have your name，please？
請問您是誰？
8．Is he available？
他能接電話嗎？
9．I'll just find out for you．
我給您看看他在不在？
10．Hello，are you still there？
喂，您沒掛斷吧？
11．Who is that speaking？
請問您是誰？
12．I'm so sorry that I made such an early phone call．
對不起我這麼早打電話。
13．Who do you wish to talk to？
您要找誰呀？
14．Is Sue James in？
休·詹姆斯在嗎？
15．Hello！Is Sue there？
喂！是休嗎？
16．Yes，speaking．
是的，我就是。
Dialogue A
A：Hello？
B：Hello．is this 4474716？I'd like to speak to Mr．Wang，please？
A：I'm sorry．Mr．Wang is out right now．
B：May I know when he'll be back？
A：I don't know，but he will certainly be back for lunch．This is his
wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour
before tomorrow afternoon．
A：Very good．I'll let him know as soon as he comes back．But，may I
have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Good-bye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in
America．
A：How can I help you？
B：I'm trying to get hold of Mr．Chen．Is he available？
A：I'll just find out for you，sir… Hello，are you still there？
Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That's very kind of you．
A：You're welcome．
Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！ Good morning．Who is that speaking？
A：It's Jane．I'm so sorry that I made such an early phone call．
B：It's nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I'm afraid I won't attend the meeting this morning．Last
night I had a sore throat and I started getting bot．
C：Do you have a temperature？Have you taken it？
A：No，haven't yet．
C：Don't worry about the meeting．You'd better go to see a doctor．I
wish you will soon be well．
A：Thank you，Sue．Bye．
B：Bye．
Words and Expressions
available a．可得到的，可達到的
airport n．機場，航空站
New York n．紐約
unfortunately ad．不幸地，遺憾地
welcome a．受歡迎的
attend vt．出席，參加
sore a．痛的，疼痛發炎的
throat n．咽喉，喉嚨
America n．美國
see a doctor 看醫生，就診
put through （電話用語）把……接通
2. 沒找到人
17．Beijing Trading Campany．May I help you？
北京貿易公司。請問有何貴幹？
18．We have two Zhongs．
我們這裏有兩位先生姓鐘。
19．Is that Bob Zhong，or John Zhong？
你要接Bob鐘，還是John鐘？
20．I'm sorry，he's not in the office now．
很抱歉，他現在不在辦公室。
21．Do you have any idea when he'll be back？
你知道他何時回來嗎？
22．I have no idea（when he'll be back．）
我不知道（他何時回來）。
23．Can you ask him to call me when he comes back？
他回來時請告訴他打電話給我好嗎？
24．It's urgent．
有急事。
25．I'm sorry but he's in Shanghai on business．
很抱歉，他出差去上海了。
26．Probably sometime tomorrow．
可能明天（回來）。
27．Is there anyone else who can help me？
有沒有其他的人能幫我？
28．OK．I'll just put you through．
好的，我這就給您轉接。
29．Just a moment，please…
請稍候。
30．You're welcome．
別客氣。
31．Is Mary there？
瑪麗在嗎？
32．Mary is out right now．
瑪麗現在不在。
33．Why don't you call back later this afternoon？
您不妨今天下午再打來。
34．When will she be back？
她何時會回來？
35．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10點左右打來會不會太晚？
Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I'd
like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I'm sorry，he's not in the office now．
B：Do you have any idea when he'll be back？
A：I'm sorry，I have no idea．
B：Can you ask him to call me when he cames back？It's urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You're welcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I'm sorry but he's in Shanghai on business．
B：Do you have any idea when he'll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse
who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak
to her？
B：Yes，please．
A：OK．I'll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is
itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto
P-6800s．
L：Just a moment，please…Oh，I'm sorry，but they have alreadybeen sent．
Dialogue C
（A：Mary's father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：I'm sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：I'm not sure．Why don't you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：That's all right．We don't go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商號
electronics n．電子學
oversea（s） a．海外的
sale n．出售，出賣
division n．分，分割，分裂
urgent a．緊迫的，催促的
business n．商業；營業；商店
probably ad．很可能；或許，大概
export ／ vt．輸出，把……出口
order n．等級，序次，秩序
send vt．送，寄
around prep．在……周圍，環繞
3. 等候與回電
36．Yes．You have the right number．
是的，您打對了。
37．Please connect me with Mr．Lee．
請幫我接李先生。
38．Who is calling，please？
請問您是哪一位？
39．Are you still on the line？
你沒掛斷吧？
40．I'm sorry，but he has a visitor right now．
對不起，他現在有客人。
41．Could you hold a little longer？
請再多等一會兒。
42．Or shall I put you through to his secretary？
或者我給您接到他的秘書那兒，好嗎？
43．Shall I tell him you called？
我告訴他您來過電話，好嗎？
44．Well，actually，I'd rather call back later．
我還是遲些再打來吧。
45．When is a good time to call？
什麼時候打來最合適？
46．Why don't you try agian in an hour？
一個小時後您再打過來，好嗎？
47．Good afternoon．David Brown's office．
下午好。這裏是大衛·布朗辦公室。
48．This is Prof．Davis from the University of Washington．
我是華盛頓大學的大衛斯教授。
49．Would you mind waiting a few minutes？
您等一會兒好嗎？
50．I'll just trying to find him．
我正試著找他呢。
51．Yes．Go ahead，please．
是的，請講。
52．I'm sorry，but he is in a meeting now．
很抱歉，他正在開會。
53．The best time to catch him would be 5∶30．
最容易找到他的時間是5∶30。
54．Could you possibly ask him to call me back？
你可以叫他給我回個電話嗎？
55．Of course．What number are you on？
好的。您的號碼是多少？
56．He has my number but I'll give it to you just in case．
他有我的號碼，但我還是給你吧，以防萬一。
57．There is a call from Wang Ling．
有王玲打來的電話。
58．She is on her way．
她馬上來。
59．I'll hold．
我等一下好了。
60．It's been a while．
好久不見了。
61．It's nice to hear from you．
很高興你打來電話。
Dialogue A
(A：Dave Kennedy B：Receiver)
A：Hello．Is this 985-6634？
B：Yes．You have the right numbr．
A：Please connect me with Mr．Lee．
B：Who is calling，please？
A：This is Dave Kennedy．
B：One moment，please．(a moment later) Hello，Mr．Kennedy？
Are you still on the line？
A：Yes。
B：I'm sorry，but he has a visitor right now．Could you hold a
littlelonger？Or shall I put you through to his secretary？
A：No，thanks．
B：Shall I tell him you called？
A：Oh，no，no．Well，actually，I'd rather call back later．When is agood
time to call？
B：Why don't you try again in an hour？He will be free then．
A：OK．Thanks a lot．Good-bye．
B：Good-bye．
Dialogue B
(A：Receiver B：Prof．Davis)
A：Good afternoon．David Brown's office．
B：bd afternoon．This is Prof．Davis from the University ofWashington．
A：Can I help you？
B：I'd like to speak to Mr．Brown．Is he there？
A：Would you mind waiting for a few minutes？I'm just trying tofind
him．
B：Certainly．Thanks．(Pause)
A：Hello．Are you there？
B：Yes．Go ahead，please．
A：I'm sorry，but he is in a meeting now．The best time to catchhim
would be 5∶30．
B：Gould you possibly ask him to call me back？It's rather urgent．
A：Of course．What number are you on？
B：He ha my number bur I'll give it to you just in
case．It's2235-7561．
A：OK．Mr．Davis．I'll have Mr．Brown get in touch with you assoon as the
meeting is over．
B：Thank you．It's very kind of you．
A：You're welcome．Good-bye．
Dialogue C
(A：Wang Ling B：Fang Fang's father C：Fang Fang)
A：Hello．This is wang Ling．May I speak to Fang Fang？
B：I'll put you through．Hold on，please，(Voice：Fang Fang，there's a
call from Wang Ling！)Hello？Are you there？She ison her way．
A：I'll hold，thank you．
C：Hi．Wang Ling．This is Fang Fang speaking．Oh，It's been awhile．It's
nice to hear from you．How have you been？
A：Fine，thank you．And you?
C：Quite well．Last month，I had a very nice holiday．
A：Where did you go？
C：To Beijing．And I travelled around．
A：Very good．Oh，by the way，I'm having a party at my house
onFriday．Can you come？
C：Sure．Thank you．
Words and Expressions
number n．數，數字，號碼
connect vt．/vi．連接；聯繫
line n．線，線條，界線
visitor n．訪問者；參觀者；遊客
secretary n．秘書
actually ad．實際上
rather ad．相當；寧可
university n．(綜合性)大學
Washington n．華盛頓
certainly ad．一定，必定
possibly ad．可能的；也許，或者
travel vi．/vt．旅行，行進；移動n．旅行
get in touch with 與……保持聯繫
as soon as 一……就
on one's way 在去……的路上
hear from 收到……的來信
by the way 隨便說；在途中，在路上
4. 留 言
62．I'm sorry，but he's on another line now．
對不起，他在接另一個電話。
63．Would you care to hold？
您要稍等一下嗎？
64．Could you take a message，please？
能不能為我留下話？
65．I'll give him the message．
我會轉告他。
66．Anything else？
還有其他事嗎？
67．That's all．Thank you for trouble taken．
就這些，感謝你的耐心。
68．I'm sorry，but he is out of the office right now．
很抱歉，他現在不在辦公室裏。
69．When will he be back？
他什麼時候回來？
70．I wonder if you could give Mr．Wang a message for me？
你能不能給王先生帶個口信？
71．Just a minute．I'll get a pen．
請等一下，我拿支筆。
72．I'll 1et him know，Mf．Brown．
我會轉告他的，布朗先生。
73．No．I really need to talk to him personally．
不，我真的需要親自跟他說。
74．Would you like to leave a message on his voice mail，then？
那您要不要留話在他的語音信箱裏？
75．Hold on and I'll transfer you．
稍候，我會幫您轉過去。
76．I'm not available to take your call，but please your name，number
and a brief message．
我現在不能接您的電話，但請您留下您的姓名、電話號碼和簡短留言。
77．I'll get back to you as soon as possible．
我會儘快回您電話。
78．Please call me at 556-3243 when you get back．
你回來時請打556-3243找我。
Dialogue A
(A：Jan Wise B：Receiver)
A：Hello．Can I speak to Mr．Clark？
B：May I have your name，Please？
A：This is Jan Wise speaking．
B：Hold on，please…I'm sorry，but he's on another line now．
Would you care to hold？
A：Well，I need to leave in a ninute．Could you take a message，Please？
B：Gertainly．
A：It's a little complicated… I'm Mr．Clark's former classmate．
B：OK．
A：I was supposed to meet Mr．Clark for lunch at 12∶30 at
Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White's flight arrived late，and I need to pick her upat
the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o'clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I
want to meet at Beijing restaurant instead of Ernie's． Bythe
way，please tell him not to book the table，I have done it al-ready．
B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the
message．Anything else？
A：That's all．Thank you for trouble taken．Good-bye．
B：Good-bye
Dialogue B
(A：Jim Brown B：Receiver)
A：Hello．This is Jim Brown of the Export Department．May Ispeak to
Mr．Wang？
B：I'm sorry，but he is out of the office right now．
A：When will he be back？
B：He should be back at any moment．
A：I wonder if you could give Mr．Wang a message for me？
B：Yes，certainly．Just a minute．I'll get a pen．(Pause)OKay，please
carry on．
A：There will be a very urgent meeting at three o'clock and Iwould
like Mr．Wang to attend it．
B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding？
A：Yes．It's regarding the foreign exchange market and our
salesstrategy this year．
B：Shall I tell Mr．Wang to prepare any material？
A：Yes，thank you．
B：I'll let him know，Mr．Brown．
A：Thank you very much．Bye．
B：Bye．
Dialogue C
(A：Mary B：Receiver C：John's voice)
A：Hello．Is John in？
B：No，can I take a message？
A：No．I really need to talk to him personally．
B：Would you like to leave a message on his voice mail，then？
A：Yes．Thank you．
B：Hold on and I'll transfer you．(Pause)
C：Hi，this is John．I'm not available to take your call，but
pleaseleave your name，number and a brief message．I'll get back toyou
as soon as possible．
A：Hi，John．It's Mary and I really need to talk to you．I won't beable
to go to the party with you．Please call me at 556-3243when you get
back．
Words and Expressions
complicate vt．使複雜；使麻煩
former a．以前的；前者
suppose vt．讓；猜想；假定，以為
restaurant n．飯店，飯館
flight n．飛行，飛翔，航班
change v．改變，變化；更換，交換
recently a．近來的；最近的，目前的
instead ad．代替，頂替
book n．書，書籍，v．定，預定
trouble n．煩惱；苦惱；困境；麻煩
department n．部；(大學等的)系
export vt．輸出；把……出口
attend v．出席，照顧
regard v．考慮，認為，把……看作是
exchange v．交換；調換，兌換；交流
market n．(交易)市場；(集)市
sale n．出售，出賣；賤賣，大減價
strategy n．戰略，策略
material n．材料；原料；資料
personally a．親自的；就個人而言
voice mail語音信箱
transfe v．遷移；調動；變換；傳輸
brief a．簡略的，簡短的
5. 轉告消息
79．Yes．I'll go to get him．
在，我去叫他。
80．I'm so glad I've got hold of you at last．
我很高興終於找到了你。
81．Were you trying to get in touch with me，Peter？
你一直在找我嗎，彼得？
82．I'm off today．
我今天休息。
83．Listen，Mike，I've got news for you．
聽著，邁克，我有消息告訴你。
84．You don't know me，but this is Garl Mattews．
你不認識我，我叫卡爾·馬修斯。
85．I'm calling on behalf of Dave Kennedy．
我代大衛·甘迺迪先生打電話給你。
86．So he gave me your telephone number and let me give you acall．
所以他給了我你的電話號碼讓我給你打個電話。
87．And what time would suit you best？
什麼時候最適合你？
88．You can call us from the lobbv and we'll come down．
你可以在大廳給我們打電話，然後我們就下來。
89．Please say hello to Dave for me and thank you so much forcalling
me．
請代我向大衛問好，非常感謝你打電話給我。
90．She asked me to ask you if you would be able to meet here to-day
at 3∶30 p．m．
她要我問你是否能在今天下午三點半和她見面。
91．But you can page her．
但是你可以傳呼她。
92．What is the number of her beeper？
她的傳呼是多少？
93．Fine．Thanks for the message．
好。謝謝你的口信。
Dialogue A
(A：Robert B：Peter C：Mike)
A：Hello．
B：Hello．Is that Mike？
A：No，this is Robert，his brother，speaking．
B：Oh hello，Robert．This is Peter．How are you？
A：Fine，thanks，and you？
B：I'm very well．Is Mike there？
A：Yes．I'll go get him．
C：Hello．Mike speaking．
B：Hello．Mike？This is Peter speaking．I'm so glad I've got holdof you
at last．
C：Were you trying to get in touch with me，Peter？ I'm off to-day．
B：That's good to know．Listen，Mike，I've got news for you．
C：What is it？
B：My sister Jane is coming back from America．
C：That's great．When is she coming back？
B：Next weekend．
C：Next weekend？OK．And I want to know how long she willstay here this
time．
B：About a week． Let's get together tonight and plan a party forher．
C：All right．I'll come to your place at 8 o'clock．
B：Good．I'll be waiting for you．
C：See you later．
B：Good-bye．
Dialogue B
(A：Stan Summers B：Carl Mattlews)
A：Hello．
B：Hello．Can I speak to stan Summers，please？
A：Speaking．
B：Oh．Mr．Summer．You don't know me，but this is Carl Mat-tews．I'm
calling on behalf of Dave Kennedy．
A：Oh．So you're a friend of Dave's．How is he anyway？
B：oh，he's doing well and will be promoted again．
A：That's good to hear．Carl，what are you doing in New York？
B：Dave and I are attending a conference at the Hilton
untilThursday．And Dave is busy now．So he gave me your tele-phone
number and let me give you a call．He wants to know ifyou will have
any time at all to got together tonight or Thurs-day evening．
A：Well，tonight there's a banquet I have to go to．But Thursdayevening
I'm free．
B：
ood．Thursday evening．And what time would suit you best？
A：Seven-thirty would be good for me．
B：Yes，that's fine．So that's 7∶30 p．m．on Thursday at Hilton．
I'll book the table．And my room's 2120．Dave's is 2122．Youcan call us
from the lobby and I'll come down．
A：Fine．I'm looking forward to it！
B：Me，too．See you on Thursday，then．
A：Please say hello to Dave for me and thank you so much for call-ing
me．Good-bye．
Dialogue C
(A：Roland B：Mr．Zhang)
A：Hello．May I speak to Mr．Zhang？
B：Yes，speaking．
A：Hi，Mr．Zhang．This is Roland．Miss Lee telephoned．She askedme to ask
you if you would be able to meet her today at 3∶30p．m．
B：Sorry，but I'll have a meeting then．Please tell me her call num-ber
and I'll explain it to her personally．
A：Miss Lee said she would not be in her office this afternoon，butyou
can page her．
B：What is the number of her beeper？
A：It's 6594968-99806．
B：Fine．Thanks for the message．Good-bye．
A：Bye．
Words and Expressions
touch vt．觸摸；接觸；碰到
weekend n．週末
party n．黨，政黨；聚會，宴會
behalf n．利益
on behalf of 代表某人
anywny ad．無論如何，無論怎樣
conference n．商議；會談
Hilton 希爾頓
banquet n．宴會
suit v．對……適合；(使)適合
lobby n．前廳；穿堂
look forward to 渴望，盼望
page v．找人，尋找
beeper BP機
6. 長途電話
94．Hello．Overseas operator．
你好！國際電話總機。
95．I'd like to make a collect call to Japan．
我要打對方付費的電話到日本。
96．Country code 81，area code 138，and the number is 864-8972．
國碼是81，區域號碼是138，電話號碼是864-8972。
97．Mom．It's Helen．How's everything going？
媽媽，我是海倫。家裏好嗎？
98．You can call direct if you like．
如果你喜歡的話，可以直撥。
99．Could you please tell me the international prefix and the
coun-try code for Australia？
能不能告訴我國際號碼及澳大利亞的號碼？
100．…and then dial the city code and the number．
然後撥你要打的城市號碼和電話號碼。
101．Start with the international code which is 00．
一開始要撥國際長途電話號碼00。
102．What time do the special rates apply？
什麼時候可用優惠價？
103．I wonder if I can charge this call to my hotel room．
我能否把電話費記在我的房間帳單上。
104．I'll tell the front desk clerk the charge afterwards．
講完之後我會把電話費告訴櫃檯服務員。
105．I'd like to place an overseas call to London．
我想打一個通到倫敦的國際電話。
106．Can I dial direct？
我可不可以打直撥？
107．How about the charges？
費用如何？
108．The charges vary according to the types of call you make．
費用根據您打電話的種類不同而有差別。
109．The cheapest is a station-to-station call，then a
person-to-person call．
最便宜的是叫號電話，然後是叫人電話。
110．The mini charge will apply for the first three minutes， then
each additional minute will be charged．
最低費用適用於三分鐘，其後每多一分鐘再追加一分鐘的費用。
111．Could you put through a collect call for me？
你能為我接一個對方付費電話嗎？
112．And what's the number you are calling？
電話號碼呢？
113．And your name and number？
您的姓名和電話號碼呢？
114．Hang up and I'll call you back In a few minutes.
您先掛上。過幾分鐘我再打給你。
115．You have a collect call for a Mr． Ron Smith in Chicago．
您有來自芝加哥羅恩·史密斯先生的對方付費電話。
116．Will you accept the charges？
你接受付費嗎？
117．I have your call on the line． GO ahead， please．
電話已經給您接通了，請講吧。
Dialogue A
（A：Operator B：Helen Kent C：Edna）
A：Hello．Overseas operator． May I help you？
B：Yes． I'd like to make a collect call to Japan.
A：Your name, please?
B：It's Helen Kent.
A：Who would you like to talk to?
B：I'd like to talk to Mr. Edna Kent.
A：Is that Mr. Edna Kent?
B：That's right.
A：What number are you calling from, please?
B：From code 513, 432-6748
A：And the number in Japan, please?
B：Country code 81, area code 138, and the number is 846-8972.
A：Hold the line, please. I'll put your call through.
C：Hello. This is Edna.
B：Mom. It's Helen. How's everything going?
C：Fine. How are you?
B：Very good indeed.
C：How's the weather there?
B：It's sunny and bright. Dole and I just came back from the
sight-seeing. We spent two days on the beach. Then we went downtown,
doing some shopping and visiting the museums and places like that,
and things we haven't see there.
C：Oh, great!
B：We had a very very good time… Mom, is Dad in?
C：No, he went out to the club and won't be back until late
afternoon… What time are you going to come back?
B：Probably early next week. But I'm not sure.
C：Ok, take care of yourself.
B：Well, Mom, say Hi to every body. Say love to Daddy. Bye.
C：Have a nice stay, bye.
Dialongue B
(A：Operator B：Mr. Ma)
A：Operator.
B：Hello. I'd like to make a call to Australia.
A：You can call direct if you like.
B：Oh, can I?
A：Yes, please.
B：Could you please tell me the international prefix and the country
code for Australia?
A：Yes, The code for Australia is 61 and then dial the city code and
the number. Start with the international code which is 00.
B：What time do the special rates apply?
A：Between six in the evening and eight in the morning，sir．
B：I wonder if I can charge this call to my hotel room．
A：Certainly．Tell me the room number and your name，please？
B：This is Mr．Ma in room 215．
A：OK，Mr．Ma．I'll tell the front desk clerk the charge after-wards．
B：Thanks very much for your help．
A：You're welcome．Bye．
B：Bye．
Dialogue C
(A：Operator B：Ron Smith C：Marilyn Peters)
A：Long Distance．May I help you？
B：Yes．I'd like to place an overseas call to London．Can I dial
di-rect？
A：No，sir．I'm afraid not．
B：Oh，I see．How about the charges？
A：The charges vary according to the types of call you
make．Thecheapest is a station-to-station call，then a
person-to-personcall．The mini charge will apply for the first three
minutes，theneach additional minute will be charged．
B：Oh，let me think of it…Could you put through a collect call forme？
A：Certainly．Who are you calling？
B：It's a Mrs．Peters．Marilgyn Peters．
A：And what's the number you are calling？
B：It's London，9981-6432．
A：And your name and number？
B：My name's Ron Smith and the phone number is 356-2210．
A：Hang up and I'll call you back in a few minutes．(Pause)．
Hello．This is the operator．You have a collect call from a Mr．Ron
Smith in Chicago．Will you accept the charges？
C：Yes，I will．
(Ring)
B：Yes，it is．
A：I have your call on the line．Go ahead，please．
B：Thank you very much．
…
Words and Expressions
oversea(s) a．海外的；往海外的
operator n．操作者；工作者；接線員
collect call 對方付費電話
area n．面積；地區；區域
code n．法典；法規；規章；代碼
sight-seeing 觀光，遊覽
beach n．海濱；湖濱；海灘
downtown ad．在商業區；向商業區；在市區；
museum n．博物館；(美)展覽館
Australia n．澳大利亞；澳洲
direct a．徑直的；直線的；直接的
international a．國際的
prefix n．字首，首碼
dial n．1．[鐘錶的]面；標度盤
2．[自動電話]撥號盤
rate／reit／ v．撥電話
n．規定的費用或價格
apply vi．適用；應用；使用
charge v．要價，收費
front desk 櫃檯
clerk n．辦事員
afterwards ad．後來；以後
distance n．1．距離；2．遠方；遠景
3．[時間的]間隔；[時日的]經過
according adj．根據……所說的
mini a．微型的；最低的
additional a．附加的；另外的
Chicago (地名)芝加哥
7. 打錯電話
118．I beg you pardon？ Miss who？
對不起，你說誰？
119．I'm sorry，but I don't know that name．
對不起，我不認識這個人。
120．You must have the wrong number．
你一定是弄錯號碼了。
121．Come on．I know Anna's there．Let me talk to her．
不要這樣好不好。我知道安娜在那兒，讓我跟她講話。
122．There's no one named Anna here．
這兒沒有叫安娜的。
123．Are you sure you have the right name？
你肯定沒弄錯姓名嗎？
124．What number are you trying to dial？
你要的電話是什麼號碼？
125．I'd like to make a person-to-person call to Beijing，China．
我想打一個通到中國北京的叫人電話。
126．To Mr．Qin at 6634-6972．
找秦先生，號碼是6634-6972．
127．Mr．Zhou，will you hold the line，please？
周先生，請稍等一會兒好嗎？
128．There is no Qin at that number．
那個號碼查無秦先生。
129．Will you check the number again，please？
請您再核對一下電話號碼好嗎？
130．What the number I gave you，operator？
接線員，我給你的號碼是多少？
131．I've given you a wrong number．
我給錯電話號碼了？
132．I'm afraid you have the wrong number．
我想您打錯了。
133．I suggest you look in the phone book．
我建議您查一下電話簿。
Dialogue A
(A：A young man B：Receiver)
A：Hello．Can I talk to Miss Anna Li，please？
B：I beg you pardon？Miss who？
A：Miss Li．Anna Li．
B：I'm sorry，but I don't know that name
You must have thewrong number．
A：Come on．I know Anna's there．Let me talk to her．
B：Sorry．There's no one named Anna here．Are you sure you havethe
right name？
A：Sure．
B：What number are you trying to dial？
A：It's 423-6681．Isn't it right？
B：No．It isn't．It's 423-6631．
A：I'm sorry to have bothered you．
B：No problem．
Dialogue B
(A：Operator B：Zhou Qiang)
A：Operator．Can I help you？
B：I'd like to make a person-to-person call to
Beijing，China．Thenumber is 6634-6972，and I want to speak to Mr．Qin．
A：To Mr．Qin at 6634-6972？
B：Yes，that's right．
A：May I have your name and telephone number？
B：My name is Zhou Qiang，and the phone number is 756-3284．
A：Mr．Zhou，will you hold the line，please？
(Pause)
Mr．Zhou，there is no Qin at that number．Will you check thenumber
again，please？
A：What the number I gave you，operator？
B：It's 6634-6972．
A：Oh，I'm sorry．It should have been 6634-6672，not 6972．I'vegiven you
a wrong number．
B：Are you sure this time？
A：Yes．
B：OK．Let me try again．
A：Thank you．
Dialogue C
(A：Mrs． Charles B：Clerk)
A：Hello．This is Mrs．Charles．I'd like to buy a new car．Couldyou offer
me a new type of the car，please？
B：Oh，Madam，buy what？
A：A new car．And I've got a small family，two children，and I haven't
got a lot of money and…
B：Oh，oh，Madam，Madam．I'm afraid you have the wrong num-ber．
A：Isn't this the car store？
B：No．It's Mike's Sporting Goods．
A：Oh，sorry．Do you know the number for a car store，then？
B：No．I don't．I suggest you look in the phone book．
A：I'm sorry to have bothered you．
B：No problem．
Words and Expressions
beg vt．/vi．乞求；請求；懇求
pardon n．原諒，請再說一遍
come on 來吧；快點；出現，上演
check v．制止；控制；檢查，核對
offer v．/n．提供；提出；提議
v．呈現，出現
type vt．打字；拍發
madam n．夫人，女士，太太，小姐
store v．貯藏，貯存，商店
goods n．商品，貨物，財產
suggest vt．建議，提出
phone book 電話簿
problem n．難題，問題
8. 分機、占線
134．How may I direct you call？
您要哪里？
135．Could I have extension 239，please？
請轉接分機239。
136．I'm sorry the number's engaged．
對不起，這個電話有人在打。
137．The line is free now．I'll put you through．
不占線了，我幫您接過去。
138．Whom am I speaking to，please？
請問是哪位？
139．Do you mind if I use your phone？
我可以用一下你的電話嗎？
140．I wonder if I could make a long distance call？
我能打個長途嗎？
141．I'd like the extension 4130，please．
請轉4130分機。
142．The number is busy now．
電話占線。
143．Well，it's ringing，go ahead，please．
好了，通了，請講話。
144．And it took me quite a long time getting to you．
好不容易才給你打通。
145．I've been busy on the phone．
我一直在通話。
Dialogue A
(A：Operator B：Mary C：Jim)
A：Hello．Dodge Automobiles．How may I driect you call？
B：Could I have extension 239，please？
A：I'm sorry the number's engaged．Would you care to wait，please？
B：Sure．
(A few minutes later．)
A：The line is free now．I'll put you through．
C：Hello．This is Jim．Whom am I speaking to，please？
B：It's Mary．
C：Oh，Mary．
B：Where were you last night，Jim？I waited for you for almost anhour．
C：Oh！I'm sorry．I completely forgot．
B：You forgot！What did you do last night？
C：I stayed in…I was studying．
B：No，you weren't．I saw you at a quarter past seven and youwere with
another girl．
C：I'm sorry，Mary．I'll explain everything．It won't happen a-gain．
B：It certainly won't．I'm never going to see you again(Maryhangs up
the receiver)．
Dialogue B
(A：Susan B：John C：Operator D：Mike)
A：Do you mind if I use your phone？
B：No，not at all．Go ahead．It's over there in the corner．
A：I wonder if I could make a long distance call？
B：Of course．
(Pause)
A：Hello．I'd like the extension 4130，please．
C：Sorry．the number is busy now．Will you please hold the line？
A：No，I'll try agian later．
(A few minutes later)
A：Hello，operator．Extension 4130．Would you put me through
a-gain，please？
C：OK，the line is free．Just a moment．(Pause)Well，it's ringing，go
ahead，please．
A：Hello，Mike？It's Susan speaking．The line was very busy，andit took
me quite a long time getting to you．
D：Yes．I'm sorry．I've been busy on the phone．How are you，dear？
A：Not very well．Something awful happened．We went to the Por-tobello
Road and someone stole my handbag．
D：Oh，dear，did you lose a lot of money？
A：No，only a few pounds，but my passport was in the bag．That'swhat I'm
really worried about．
D：You must tell your embassy about it and I think they'll issueyou
with a new one．
A：I'd better go tomorrow．
D：They might not be open on Saturday，so you ought to ringthem to
check first．
A：Yes，I'll do it tomorrow．
D：And Susan…
A：Yes？
D：Don't be too upset…it's not the end of the world．
A：OK．I'm getting better，thank you，dear．Good-bye．
D：Bye．Susan．
Words and Expressions
automobile n．汽車，機動車
extension n．(電話)分機
engaged a．占線的
completely ad．完全；十分；徹底
quarter n．四分之一；一刻鐘
receiver v．(電話的)聽筒，收話器
distance n．距離，路程
ring v．敲鐘，打鈴，響，鳴
awful a．糟糕的；極壞的；威嚴的；可怕的
steal vt．偷；竊取
handbag n．(女用)手提包
pound n．英鎊；磅
passport n．護照
embassy n．大使館
issue n．配給，發給
ought v．應當，應該
check v．核對
upset v．使不安；擾亂
a．不安的，難過的
9 電話故障
146．The connection was bad．
通話情況很糟。
147．There was a lot of echo and I couldn't hear well．
回音太多，我聽不清楚。
148．I'll connect you agian．
我再為您接通一次。
149．I've just been disconnected from a number．
我的電話被打斷了。
150．Could you speak a little louder，please？
您能說大聲點嗎？
151．There's a bad connection．
電話連接不好。
152．And now there's no answer．
現在沒有回聲。
153．Could you tell me if there's something wrong with myphone？
是不是我的電話機出了問題？
154．I doubt if it's your phone．
我想不是因為您的電話機。
155．There may be a fault on the line．
可能是電話線路出了故障。
156． I'll tell our engineers about it．
我向工程部報告一下。
157．We've checked that line，there was mini fault out it．
我們已檢查了線路，有一點小故障。
158．The number's ringing for you now．It should be all right
thistime．
對方的電話響了，這次不會有問題了。
159．May be the receiver is off the hook．
可能是聽筒沒放好。
160．I can barely hear what you are saying．
我幾乎聽不到你在說什麼。
161．We must have gotten our lines crossed．
我們的線路一定和別人的串線了。
162．Why don't we hang up and try again？
我們何不掛斷重打？
163．Hello．It's me again．
喂，又是我。
164．I think my phone is out of order．
我想是我的電話壞了。
165．But I keep getting a funny noise．
但我總聽到一種有趣的噪音。
166．Are the lines overloaded？
是線路超負荷了嗎？
167．What kind of sound is it making？
發出什麼樣的聲音？
168．A continuous beeping sound．
是連續的BB聲。
169．And I can't get a proper dialing tone．
我得不到正常的撥號音。
170．I'm calling from another line．
我現在是用另一個電話打給你。
Dialogue A
(A：Operator B：Lin Ping)
A：Operator．How can I help you？
B：Yes．The connection was bad．There was a lot of echo and Icouldn't
hear well，will you put me through again？
A：I'm awfully sorry for the trouble．I'll connect you again．
(A few minutes later)
B：Operator．I've just been disconnected from a number．Couldyou…
A：I'm sorry，sir．Could you speak a little louder，please？There'sa bad
connection．
B：Yes．I've just been disconnected from a number，and nowthere's no
answer．Could you tell me if there's somethingwrong with my phone？
A：What number were you speaking to，sir？
B：2743-1120．
A：Oh，2743-1120．I doubt if it's your phone．We've being a lot
oftrouble in that area todny．There may be a fault on line．
B：Oh，I see．
A：I'll tell our engineers about it．Please tell me your name
andnumber，I'll call you back soon．
B：My name's Lin Ping and my number's 3512-6762．
(About ten minutes later)
A：(ringing)Hello，is that 3512-6762？
B：Yes，it is．
A：Mr．Lin．We've checked that line，there was a mini fault on it．
The number's ringing for you now．It should be all right thistime．
B：Thank you very much．
Dialogue B
(A：Tom B：Sue)
A：Hello，Sue．It's Tom．
B：Hi，Tom？
A：I've been trying to get hold
f you forever．
B：Really？I've being stayed at home all day long．
A：But your line is always busy．
B：Oh．May be the receiver is off the hook．
A： I see．I'm calling to invite you to dinner tonight．
B：What？I can barely hear what you are saying．
A：I'm calling to invite you to dinner tonight．
B：The connection is too bad．We must have gotten our linescrossed．
A：Why don't we hang up and try again．
B：Good idea．
(Ringing)
A：Hello，It's me，again．
B：Oh，Tom．You said a dinner，tonight？
A：Yes．
B：I can't tonight，mother has a cold，I must stay at home andlook
after her．But I'd love to some other night．
A：Oh，what's a pity！You'd better set up an appointment to seea doctor
as soon as possible．
B：Yes．Thank you．
A：I'll call you back later，Bye-bye．
B：Bye．
Dialogue C
(A：Operator B：Li Ming)
A：Hello．How can I help you？
B：Hello．Look，I think my phone is out of order．
A：What seems to be the problem？
B：I've been trying to get through to a number for the past
fifteenminutes，but I keep getting a funny noise．
A：Are you sure it's the right number，sir？
B：Yes，I've checked in the telephone book．Are the lines over-loaded？
A：What kind of sound is it making？
B：A continuous beeping sound．And I can't get a proper
dialingtone．I'm calling from another line．
A：You may have a fault on your line．I'll report it to the
engi-neers．
B：Thank you very much for your help．
A：Don't mention it．Bye-bye．
B：Good-bye．
Words and Expressions
connection n．連接；聯繫；關係
echo n．回首；回聲；反響
awfully ad．異常，非常
doubt n．懷疑，疑問，疑惑
fault n．缺點，毛病
engineer vt．設計；建造
n．工程師
check n．支票；帳單；核對
mini a．微小的
forever ad．永遠，總是
hook n．鉤，鉤狀物
barely ad．勉強，幾乎沒有
cross n．交叉
look after 照顧
pity v．／n．憐憫，惋惜
setup 創立，建立
appointment n．約會；任命；選派
as soonas 一……就
funny a．滑稽的，可笑的
overload v．超負荷
continuous a．連續的，繼續的
mention vt．說到，談到
10 結束電話
171．I recognized your voice right away．
我一聽就知道是你的聲音。
172．I'm calling to ask you some question about Jim，you knowhim，don't
you？
我打電話來問一下有關吉姆的問題，你認識他，對吧？
173．Oh，Mary，I'd better go now．
噢，瑪麗，我要掛電話了。
174．Is the boss coming by？
是老闆過來了？
175．OK．I'll let you get back to your work．
好，回去工作吧。
176．I'll call you again later，OK？
我過一會兒再打給你，好嗎？
177．Call me at home．
打到我家來。
178．Certainly，I'll make sure he gets your message．
當然，我一定會轉達您的話。
179．Hello！Is that you，Tom？
喂，你是湯姆嗎？
180．I'd know your voice anywhere．
你的聲音我到哪里都聽得出。
181．I can't believe I got hold of you at last．
我真不敢相信終於和你聯繫上了。
182．I tried to contact you by phone several times，but you werenot
in．
我給你打了好幾次電話，但是你都不在。
183．Oh，somebody's at the door．I have to go．
噢，有人來了，我得去開門。
184．And I have to say“good-bye”．
我不得不說再見了。
185．Nice talking to you．
很高興跟你通話。
186．Same here，bye-bye．
我也是，再見。
187．What's your FAX number，please？
你的傳真號是多少？
188．I'll think about it and call you back to discuss it to some
de-tails soon．
我考慮一下，然後儘快打電話給你具體討論這件事。
189．I'll be looking forward to hearing from you．
我期盼你的回音。
Dialogue A
(A：Mary B：Julia)
A：Hello．I wish to speak to Julia．
B：This is Julia speaking．
A：Oh，how do you do，Julia．This is Mary speaking．
B：Mary，I recognized your voice right away．I'm glad you calledme．
A：Julia，listen，um…I'm calling to ask you some questions aboutJim，you
know him，don't you？
B：Sure．
A：What's he like？
B：Well，why are you asking adout Jim？
A：Well，I want to try and get a part-time job at his store…
B：Oh，well，Jim's a nice guy…I mean he'll give you decenthours，a
decent wage，and plenty of breaks．
A：Well，that sounds good．Um，what does he look like？I've gotto meet
him at the Sunset Restaurant for lunch and I can't re-member．
B：Oh，well，he's about thirty-six…
A：Hu-hum．
B：…six-foot-two…
A：Right．
B：…oh，has dark，wavy hair with a little gray at the temples．
A：Oh，sounds kind of nice．
B：Mm．
A：Um，is he，a formal kind of guy，or does he dress casually？
B：Oh，he rarely dresses casually．He always wears three-piece suitsand
ties——dresses very much in style．Oh ，Mary，I'd better gonow．
A．Is the boss coming by？
B：Yeah，and I have to finish this report by four．
A：OK．I'll let you get back to your work．
B：I'll call you again later，OK？
A：Call me at home．I want to hear all about him．
B：(business like，to cover up)Certainly，I'll make sure he getsyour
message．Good-bye．
Dialogue B
(A：Philip B：Tom)
A：Hello！Is that you，Tom？
B：Philip！Yes，this is Tom．
A：Oh，how do you know it's me？
B：I'd know your voice anywhere．
A：I can't believe I got hold of you at last．And what have you be-ing
doing？
B：Yeah，I haven't been home a lot lately．And I've had a lot ofwork
and social engagements．Oh，Philip，when did you getback to London？
A：I just came back about a week ago，I tried to contact you byphone
several times，but you were not in．
B：Sorry，Sorry．Did you have a nice holiday，then？
A：Lovely．I went to Scotland and travelled aroud．
B：Did you go up to the Highlands？
A：No．I stayed at a hotel near Loch Lomond for a few days andcame
back to London down the west coast．
B：Did you have good weather？
A：Quite good，and everybody was very kind．People aren't quitesuch a
hurry up there you know．
B：How I admire you！Oh，I feel like I'm under too much strainthese
days．I need a holiday indeed．
A：Well，I suppose so．
B：Oh，somebody's at the door．I have to go．And I have to
say“good-bye”．Nice talking to you．
A：Same here，bye-bye．
Dialogue C
(A：Receiver B：Mr．Kent)
A：Hello，Australian Trading Company．Can I help you？
B：Hello．Yes．This is Mr．Kent of Oriental Ltd．We are interestedin the
carpets advertised by you and I think the carpet will finda ready
market in our country．
A：May I have your specific inquiry？If you make an inquiry，wecan
offer you firm．
B：Could you give me some idea about your prices？
A：Well，if you please，I can send our price sheets to you by fax．
What's your fax number，please？
B：6885486．If your prices are favourable，we can place the order．
A：By the way，enquiries for carpets are getting more numerous．
You'd better place your order as soon as possible．
B：I see．Well，I'll think about it and call you back to discuss it
tosome details soon．
A：OK，I'll be looking forwad to hearing from you．Good-bye．
B：Good-bye．
Words and Expressions
recognize vt．認識到；識別；承認
past-time 逝去的時光
guy n．〈美俚語〉傢伙；人
decent a．1．正派的；端莊的
2．相稱的；合宜的
wage n．[常用複數][按周發的]工資
temple n．太陽穴，額頭
formal a．正式的；外表的
casually a．偶然的，不注意的
rarely ad．很少；罕有
style n．文風；風格；時髦
businesslike a．認真的；一板一眼的
social a．社會的；社交的，交際的
engagement n．訂婚，婚約；約定，約會
Highlands n．高地，高原
Scotland n．蘇格蘭
coast n．海岸，海濱
hurry up 匆忙；慌忙
admire v．羡慕，讚賞，欽佩
stair n．樓梯
suppose vt．讓；猜想；假定
Loch Lomond (地名)洛蒙德湖
carpet n．地毯
advertise vt．為……做廣告
market n．(交易)市場；菜市(場)
inquiry n．詢問；調查
firm n．商號；商行
sheet n．被單；(一)張，(一)片；大片
favorable a．好意的；贊成的；順利的
place the order 定購；訂購
enquiry n．調查；詢問
numerous a．數量大的，數目更多的
detail n．細節；詳情
look forward to 渴望
hear from 收……的來信
|
|
|
|
